Last updated: 27 July 2026
This policy explains cancellations, changes, no-shows and refunds. Terms shown for the particular excursion before purchase and repeated in the booking confirmation take priority.
Cancellation by the customer
Send the cancellation with your booking reference as early as possible to booking@nebu-reisen.de or through the confirmed WhatsApp contact. The time of receipt applies. Where a specific cancellation schedule was displayed, that schedule applies. If no special schedule was provided, we retain only evidenced non-refundable supplier costs and reasonable compensation after deducting saved expenses; we will explain the calculation on request.
Flights, tickets and bespoke services
Named flights, visas, admission tickets, private vehicles or bespoke services may become wholly or partly non-refundable after confirmation. We identify this before a binding booking. If a supplier grants a refund, it is passed on after any cost expressly agreed with you.
Changes
Changes to date, passenger numbers or services depend on availability. We state price differences and unavoidable supplier costs before confirmation. A change is effective only after written confirmation.
No-show and missed pickup
If a traveller does not attend or the service cannot be delivered because hotel, contact or passenger information was incorrect, reasonable compensation up to the full price may be due. Saved expenses and alternative use are taken into account. Contact us immediately if pickup is delayed.
Cancellation or material change by Nebu Reisen
If we cannot deliver the confirmed service, we offer an equivalent alternative or another date where possible. If you reject a material change or no alternative is available, we refund amounts received for the affected service. Further mandatory rights remain unaffected.
Weather, safety and extraordinary circumstances
Safety comes first. Weather, official orders, natural events, political or security developments and other unavoidable extraordinary circumstances may require changes or cancellation. Your rights depend on mandatory applicable law and the confirmed type of service.
Refund method and timing
Refunds normally return to the original payment method. Banks and payment providers may need additional processing time after our release. Cash payments are refunded in an agreed form after identity and booking checks. A deposit is treated like any other payment in the calculation.
No statutory 14-day withdrawal for dated leisure services
Leisure services for a specific date or period normally have no general statutory 14-day cooling-off right. This policy provides the contractual cancellation options described above and does not limit mandatory legal rights.
