Last updated: 27 July 2026
These terms apply to consumers and other customers who inquire about or book excursions, activities or other travel services through Nebu Reisen. Specific information on the service page and in the booking confirmation takes priority over these general terms.
1. Provider and scope
Your contracting party is the provider identified in the legal notice. Customer terms apply only if we expressly accept them. Mandatory consumer and traveller rights remain unaffected.
2. Inquiry and contract
A no-obligation inquiry is not a booking. By using “Book now”, “Place order” or an equally clear button, you make a binding offer for the displayed service, passenger number, date and price. An automated receipt only records arrival unless it expressly confirms the booking. The contract is formed when we issue an express booking confirmation. If a requested service is unavailable, we offer an alternative or return any amount already received.
3. Services and traveller information
The service description and confirmation state the scope, meeting point or pickup, duration, language, inclusions and exclusions. The person booking must provide correct names, passenger numbers, children’s ages, contact details, accommodation and special requirements, and share the information with all travellers.
4. Price and payment
The total price confirmed at checkout in euro applies. Depending on the offer, the full amount or a 20% deposit may be due online; the balance is paid online or locally as confirmed. Group-based prices depend on the final confirmed group size. Any excluded fee is disclosed before the contract. Stripe processes online payments; cash is available only where expressly offered.
5. No general 14-day cooling-off period
For services related to leisure activities where the contract specifies a date or performance period, applicable consumer law normally excludes the 14-day withdrawal right. Your contractual cancellation rights under our cancellation and refund policy remain available.
6. Changes and safety
Weather, official instructions, security, traffic, flight schedules or admission times may require changes. We may make equivalent, reasonable adjustments that do not alter the overall character of the service. We notify you of material changes and provide any statutory or contractual choices and refunds. Travellers must follow safety instructions from guides and suppliers.
7. Suppliers
We may use carefully selected guides, drivers, boats, airlines, ticket providers and local suppliers. If we only act as an intermediary, this is identified before booking. Mandatory package-travel or combined-travel rules apply regardless of labels; for multi-day or combined offers, travellers receive the prescribed information where those rules apply.
8. Traveller duties
Travellers must be punctual, hold valid travel documents, disclose health or mobility needs in time and behave appropriately. The person booking must check the confirmation promptly and report errors. Any service problem should be reported to our team or guide as soon as possible so it can be addressed.
9. Liability
We remain liable under mandatory law. Nothing excludes liability for fraud, wilful misconduct, gross negligence, death, personal injury, harm to health or any liability that cannot lawfully be excluded. For slight negligence affecting an essential contractual duty, liability is limited, where lawful, to foreseeable loss typical of the contract. Traveller responsibility and unavoidable extraordinary circumstances are considered under applicable law.
10. Complaints, privacy and final rules
Send complaints with the booking reference to booking@nebu-reisen.de. Personal data is handled under the privacy policy. The law identified in the confirmation applies without removing mandatory protection of the consumer’s country of habitual residence. Jurisdiction clauses apply only where lawful. If one term is invalid, the remaining terms continue.
